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Pepper simplifies tech environment with Office 365, Azure deployment


Fast growing home loan lender, Pepper, has shifted to Microsoft-based cloud infrastructure to simplify its processes and keep pace with an increasingly regulated Australian financial services sector.

Pepper Money’s chief information officer, Jeremy Francis told CIO Australia that the organisation had several vendors providing different services. He said some services were not being used, and a more simplified and resilient IT environment that supported staff, third party brokers and external customers was needed.

Pepper Money is part of the Pepper Group and it is majority owned by US investment firm KKR & Co. Since 2000, it has grown to 750 staff across Australia and New Zealand. It opened its first European office in London in 2012, and also has offices in Ireland, Spain and South Korea.

The company has moved from internally-managed older versions of Microsoft Office tools to Office 365 and Azure.

“So instead of trying to go down the route of upgrading and managing everything internally, we went down the Office 365 route,” said Pepper’s senior manager, enterprise services Nilang Shah.

Shah said this was a ‘risk-oriented decision’ and moving to the next generation of the cloud solutions was the driver, but it also came with the added benefit of access to the latest software updates.

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