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How to use Windows 10’s Quick Assist app for remote PC support

A little-known app that comes with Windows 10, Quick Assist is a remote-access tool that connects two PCs over the internet so that a person at one PC can remotely control the other. In this way, the person controlling the remote PC can diagnose or fix a problem with it — for example, by running an anti-malware program or uninstalling a troublesome hardware driver.

Under Quick Assist, users at both PCs see the desktop of the PC being controlled. That also makes this app a great teaching tool: The person remote-controlling the PC can demonstrate to the other person how to use an application or perform a particular task.

So if you need to provide tech help for a co-worker, family member or anyone else and you can’t do so in person (sound familiar?), here’s how to quickly get their Windows 10 PC connected to yours through Quick Assist.

Five things to know before starting

1. Both computers need to be running Windows 10 version 1607 or later. (That update came out in 2016, so it’s unlikely that either PC would be using an earlier version.) To make sure, type Quick Assist into the Windows Search box next to the Start menu on your PC, and have the person at the other computer do the same. If the Quick Assist app launches on both machines, you’re good to go.

If either of the PCs doesn’t have Quick Assist, you’ll have to update that PC to the latest version of Windows 10. Go to Settings > Update & Security > Windows Update and download and install the update.

2. The person who needs assistance with their Windows 10 PC must be sitting in front of it — at least initially, in order to grant permission for Quick Assist to connect their PC to the computer controlled by the person who will help them.

Copyright © 2020 IDG Communications, Inc.

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