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Wayback Wednesday: Out of rotation

This IT pilot fish is asked to set up a new sheet-feed scanner at a state agency so that a secretary can take a multi-page printed document from another state agency, scan it, OCR it and save it to a Word document so it can be indexed on a network drive.

Everything works great for months, but then fish gets a call from the secretary — the scanner is not working. By which she means the Word documents are full of junk text.

And she emails fish a copy of the latest document so he can see for himself: complete gibberish.

Fish starts troubleshooting: Has the document’s form changed in any way? Has anyone changed settings on her computer? Is she doing anything at all different this week?

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