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Airtel Thanks app to blame?


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  • Some Xiaomi users in India are experiencing random boot loops.
  • The issue is reportedly caused by Xiaomi’s Find My Device service and Airtel’s Thanks app.
  • A permanent fix is expected to be made available next week.

Some Xiaomi phones in India are boot looping after installing a recent MIUI 12 update. Now, it seems that the culprit has been identified and thankfully it’s not hardware-related.

A software conflict between Xiaomi’s Find My Device service and Airtel’s Thanks SIM management app (h/t: XDA) is seemingly to blame. The nature of the issue is unclear, but affected users have reported error messages on their devices followed by continuous boots. According to users on Reddit, a number of Xiaomi phones are currently affected including the Redmi Note 7, Note 9 Pro Max, and Poco M2 Pro.

Airtel’s CIO Harmeen Mehta has confirmed that the issue seemingly lies with the Thanks app, and the Indian mobile network is working with Xiaomi on a concrete fix. It has issued a “small tweak” in the meantime to lessen the ill effects.

harmeen mehta xiaomi airtel boot loop

Xiaomi says a more permanent fix is expected to be available “early next week,” while some users may be required to get the fix at their closest service centers.

For now, there doesn’t seem to be a permanent workaround. Some troubleshooters are unable to access settings quickly enough between boots. Those with quicker fingers or slower devices suggest uninstalling the Airtel Thanks app or removing their SIM cards to solve the problem.

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