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Here's what the past year tells us about the future of hybrid work

It wasn’t clear then, but this time last year, as employees packed up their desks and headed home, work entered a new era.

Twelve months on, many are yet to return to the office. And, whether due to organizations downscaling their physical space, employees having moved out of city centers or new flexible policies, some won’t be heading back—even once rules allow. The age in which the physical office is the assumed default is over.

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